To get started, you will need to register using your Loan ID Number, Social Security Number (SSN), and a valid email address. Once registered, you can log in to your account and make payments securely.
If you receive a monthly billing statement, it is important to review the Transaction Activity section to check for any fees or charges incurred during the billing cycle covered by the statement. You can also find details of any incurred fees under the payment history tab in your online account at newrez.myloancare.com.
If you have any concerns or are unhappy with a fee, it is recommended to contact the NewRez Loan customer service team as soon as possible. When reaching out to them, make sure to have your account number and the date the fee was charged handy.
For customer service assistance, you can log in to NewRez.MyLoanCare.com or contact their customer service helpline at 1-800-410-1091. The customer service team is available from Monday to Friday, 8 AM to 10 PM Eastern Time, and on Saturdays from 8 AM to 3 PM Eastern Time.
If you prefer to communicate through mail, here are the mailing addresses for Loan Inquiry, Payments, Notices of Error/Information Requests, and Overnight Address:
Loan Inquiry:
LoanCare, LLC
Attn: Consumer Solutions Department
P.O. Box 8068
Virginia Beach, VA 23450
Payments:
LoanCare, LLC
P.O. Box 37628
Philadelphia, PA 19101-0628
Overnight Address:
LoanCare, LLC
3637 Sentara Way
Virginia Beach, VA 23452
Notices of Error/Information Requests:
LoanCare, LLC
Attn: Mortgage Resolution
P.O. Box 8068
Virginia Beach, VA 23450
For additional information and frequently asked questions, you can visit the NewRez online FAQ section at www.newrez.myloancare.com/HomeRetentionFAQs.
If you're looking for more home loan options, consider the following:
QuickenLoans.com: Known for great customer service and competitive rates.
US Bank Home Loan: A reliable choice offering comprehensive home loan solutions.
Compare Home Loan Rates with Wells Fargo: Explore various loan options and compare rates at
If you are facing difficulties in making your home loan payments, it is advisable to contact the Department of Housing and Urban Development (HUD) promptly. You can reach HUD's Housing Counseling Agency Locator at 1-800-569-4287 for further assistance.